Client: Private Motorist with Trailer
Location: Roadside Assistance (Trailer Breakdown)
Sector: Emergency Tyre Support
Service: Trailer Tyre Supply & Fitting
Programme: 45-Minute Response
Company: 24/7 Tyre Assist
Project Overview
24/7 Tyre Assist were contacted by a customer who had suffered a flat tyre on a trailer while travelling. With no usable spare and limited options available locally, the customer urgently needed help to get the trailer back on the road.
Before calling us, the driver had already contacted five or six other tyre providers, none of whom had the correct trailer tyre sizes in stock. Fortunately, 24/7 Tyre Assist carry a wide stock of trailer tyres — with up to 100 trailer-size tyres available at any given time — allowing us to respond immediately.
Scope of Works
Our response involved:
- Rapid dispatch of a mobile tyre technician with the correct trailer tyre size in stock
- Travel to the breakdown location within 45 minutes
- Full replacement of the flat trailer tyre with a brand-new tyre from our onboard stock
- Roadside fitting and checks to ensure the trailer was road-ready
Challenges and Solutions
- Limited Stock Availability in Market – Trailer tyres can often be difficult to source quickly, as most providers carry limited stock. By keeping a large range of trailer tyres on board, we were able to provide the customer with a solution immediately.
- Urgent Roadside Requirement – With the trailer stranded, speed was essential. Our technician arrived on site in under an hour and fitted the new tyre swiftly, ensuring the customer could continue their journey without further delay.
- Customer Reassurance – After several unsuccessful calls elsewhere, the customer was relieved to find a company prepared for this type of emergency. Our rapid response and extensive stock gave them peace of mind and avoided a lengthy recovery process.
Client Experience
The customer praised our professionalism and efficiency, noting that we were the only provider able to supply the required tyre size at short notice. They were particularly impressed by the speed of our response and the convenience of having the tyre fitted directly on-site.
Outcome
24/7 Tyre Assist fitted a new trailer tyre within 45 minutes of the customer’s call, resolving the breakdown quickly and efficiently. The trailer was back on the road safely, allowing the customer to continue their journey without disruption.
Contact 24/7 Tyre Assist
Struggling to find the right trailer tyre in an emergency? Call 24/7 Tyre Assist on 01494 809501 — with one of the largest stocks of trailer tyres, we’ll get you moving again fast.
