Client: Private Motorist
Location: A404, Buckinghamshire
Sector: Emergency Mobile Tyre Fitting
Service: Roadside Tyre Replacement
Programme: 15-Minute Response
Company: 24/7 Tyre Assist
Project Overview
24/7 Tyre Assist were contacted by a driver who had suffered an unexpected breakdown on the A404 after hitting a pothole. The impact left the vehicle with two flat tyres, leaving the motorist stranded and unable to continue their journey.
The customer called our emergency response line, and thanks to our wide stock of tyres carried on board, we were able to confirm availability of the exact tyre sizes immediately.
Scope of Works
Our response included:
- Rapid deployment of a mobile tyre technician
- Arrival on site within 15 minutes of the customer’s call
- Supply of two brand-new tyres, both carried in stock
- Full roadside fitting, balancing, and safety checks before releasing the vehicle back to the road
Challenges and Solutions
- Multiple Tyre Damage – Hitting a pothole often damages more than one tyre. In this case, both tyres were unroadworthy, but our stocked van meant replacements could be fitted without delay.
- Urgent Location – The A404 is a busy stretch of road where breakdowns can be hazardous. Our swift 15-minute arrival reduced risk to the stranded driver and ensured the vehicle was removed from a vulnerable position quickly.
- Customer Reassurance – The driver was anxious about the delay, but our immediate ETA and ability to confirm tyre stock gave them confidence they would be back on the road fast.
Client Experience
The customer was impressed by the speed of our arrival and relieved that we carried the exact tyres needed. Having both tyres replaced on-site meant they could continue their journey safely without the need for a recovery vehicle or a long delay at a garage.
Outcome
24/7 Tyre Assist supplied and fitted two replacement tyres within 15 minutes of the initial call, restoring the vehicle to a roadworthy condition. The customer was able to continue their journey without further disruption, turning what could have been a major setback into a short roadside delay.
Contact 24/7 Tyre Assist
Hit a pothole and stuck with a flat? Call 24/7 Tyre Assist on 01494 809501 for immediate roadside tyre replacement — we’ll get you back on the road fast.
